Returns and refunds
Return and Refund Policy: Shop with Confidence
At IKONIKMARKET , we want you to be thrilled with your new tech purchase. If for any reason you're not satisfied, our 30-day free return policy is designed to give you complete peace of mind, just like buying in a physical store.
1. Free Returns within 30 Days (Satisfaction Guaranteed)
We know that electronics need to be tested. Therefore, unlike the 14 days required by law, IKONIKMARKET offers you 30 days from delivery to change your mind.
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Return cost: €0. We cover the return shipping costs.
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Complete transparency: No complicated questions, we follow Google guidelines to guarantee you a quick refund.
2. Return Conditions (Product Integrity)
To qualify for a full refund , electronic products must be returned in “like new” condition.
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The product must be in its original packaging.
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All accessories (chargers, cables, manuals) must be included.
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Important: Please make sure you have removed any personal passwords or accounts (e.g., Apple ID or Google account) before shipping.
3. Technical Control and Refund Methods
Your safety and that of our future customers is paramount. Once your return has been received at our laboratories:
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Technical Analysis: Our experts will check the integrity of your software and hardware within 3-5 business days.
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Refund Issuance: If the inspection is successful, you will receive a full refund within 7 days to the original payment method (Credit Card, PayPal or Bank Transfer for cash on delivery payments).
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Non-Conformity: If the product is damaged or missing accessories, the return will not be accepted. In this case, the product will be returned to you with a flat fee of €10.00 for logistics management.
4. How to request a return in 3 simple steps
The procedure is entirely digital and fast:
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Go to the [Return Request] page.
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Enter your order number and select the product.
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Download the prepaid label, attach it to the package and take it to the nearest collection point (including InPost points ).
