Warranty Request

Assistance and Warranty Request

At IKONIKMARKET , your technology is protected even after purchase. If your device experiences a hardware malfunction or a defect, we're here to help you resolve the issue as quickly as possible through our 24-month legal guarantee .

Before submitting your request, remember:

  1. Check for the fault: Make sure the problem is not related to a software configuration or a low battery.

  2. Data Backup: If possible, back up your data. IKONIKMARKET is not responsible for file loss during testing or repair.

  3. Personal Accounts: Remove passcodes, iCloud, or Google accounts. Locked devices cannot be inspected by our technicians.

Case Opening Form

Fill out the form below to activate support. To speed up our response time, please attach a short video (max 20MB) that clearly shows the defect you're experiencing. Once you submit your request, our technical team will analyze the material and respond within 24-48 business hours with instructions for free product pickup via courier or Punto InPost.

To allow our technical office to carry out an accurate preliminary diagnosis, please fill in all required fields marked with an asterisk (*).